Refund Policy

Services are invoiced as agreed in each proposal. Payments are processed through our payment provider, Stripe, and refunds are issued to the original payment method.

If you cancel before any work on your project has started, you receive a full refund of any advance payment.

Once work on your project has started, advance payments are non-refundable, because time and resources are committed from that point. If we agree on a partial refund, the amount reflects the work already completed.

Digital services that have been delivered — websites, integrations, campaigns, ad management time — are non-refundable.

Engagements that run month to month (for example, paid advertising management) can be cancelled at any time and are not renewed further. Periods already elapsed are not refunded.

If you are a consumer in the EU, a statutory right of withdrawal may apply to distance contracts. It does not apply once a service has been fully performed with your explicit prior consent, or to digital content delivered with your consent. Where the right applies, we honour it.

Write to us through the contact form on this website. We review each request against this policy and your agreement, and respond with a decision. Approved refunds are issued to the original payment method.

If this policy changes, the updated version will be published on this page.